About Gallery Direct Art

When you select a product, your order summary will automatically display, allowing you to edit or delete items in the Basket or cancel your entire order. You can begin the checkout process, or you can continue shopping. Each time you select a new item, the summary will display again, so you always know exactly what's in your Shopping Basket. (Return to top)

Finally, you can view your order at any time, from anywhere on the site, by clicking on "View Cart" at the top of the page.

When you're ready to place your order, click "Continue Checkout," which will bring you to the Billing and Shipping page. You will be asked for a billing and a shipping address, credit card information, and delivery instructions. Complete all required information and follow the onscreen prompts through the order process, remembering to click "Continue Checkout" at the bottom of each page after you fill in the requested information.

Although ordering On-line at GalleryDirectArt.com is completely secure, some people still prefer to order by phone. If you'd like to place your order by Phone, please call 800-733-1144 toll-free , and our knowledgeable customer service representatives will be happy to help you. An E-mail confirmation will be sent to you within 24 hours. Your order will then be shipped, by the method you specified, to the address you specified. (Return to top)

There are several ways to get help:
- Call Toll Free 1-800-733-1144. Friendly and knowledgable telephone assistance is available weekdays from 9am to 5pm (EST).
- Send E-mail to customer service at help@gallerydirectart.com
- Either way, our service representatives will be happy to assist you

Privacy Policy Statement
Our Guarantee to you: We will never sell, trade, or barter your email, phone number, customer information or any purchase information. Ever. Period! At GalleryDirectArt.com, we believe that recognizing what our customers preferences for products, services and information is an important part of building an relevant and interactive web experience. We've designed our site with this in mind, and this page provides easy access to information about our privacy and security practices. Secure Shopping Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. In order for SSL security to work, you must use an SSL-enabled browser. Please note that E-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. (Return to top)

If you still have any concerns about ordering electronically, please call Toll Free 1-800-733-1144 to simply place your order over the Phone. Our telephone sales people are available from 9am to 5pm EST. What information we collect On-line When you place an order on our site, we ask you to provide information by filling out and submitting an On-line form. This information includes your name, mailing address, E-mail address and, in the case of product orders, your credit card number. We ask for this information so that we may fulfill your order. The information is stored in our customer file in a secure environment separate from our web site. In order to make improvements to our web site, we may track the way customers are using the site; however, this information is analyzed only in aggregate and not at the individual level. Therefore, personal information, such as your name and E-mail address, is not included in this analysis. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual consumer, used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes and not shared with other organizations for commercial purposes. (Return to top)

If you do not want to receive E-mail from us in the future, please let us know by sending E-mail to us at info@gallerydirectart.com and tell us that you do not want to receive E-mail from our company. If you supply us with your postal address On-line you will only receive the information for which you provided us your address. Please provide us with your exact name and address. Persons who supply us with their telephone numbers On-line may receive telephone contact from us with information regarding orders they have placed On-line. Please provide us with your correct phone number. Unless you provide it, we do not collect or know your name or E-mail address. We do not make any use of this information except to provide it to you after you've signed in with your name and password. We do not follow your browsing path outside of the site.

How we use the information we collect
GalleryDirectArt.com has a strong commitment to provide high quality goods and excellent customer service. Our goal is to carry this commitment into an On-line environment, offering products and services that meet your needs at great value. The information we gather when you visit our site may be used in aggregate to improve the products and services we offer you. In the end, we hope this information will help us tailor our communications so that you receive more of what you want from us and less of what you don't want.
(Return to top)

How we use E-mail
We send one E-mail message to confirm each On-line order you make, and we occasionally use E-mail addresses for promotion of sales or other items of interest to our customers. If you receive E-mail from us that you would rather not receive, simply follow the unsubscribe instructions included in the E-mail. Please note that we do not sell or share E-mail addresses with other companies. We encourage you to E-mail us at info@gallerydirectart.com with your questions or comments. We read every E-mail we receive.

What information we do not share with others
GalleryDirectArt.com does not share, sell or trade E-mail addresses, information collected as part of a survey or specific details about you or your household. Except to verify credit card information to complete your order, we do not use or release any credit card or financial information for any purpose. For privacy purposes, all information relating to our customers is stored on a highly secure server that is not accessible via the Internet. (Return to top)

Security Information: Safe Shopping Guarantee
The Gallery Direct Art Safe Shopping Guarantee protects you while you shop with us, so that you never have to worry about credit card safety ever. We guarantee that each and every transaction you make at Gallery Direct Art will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Gallery Direct Art. See guarantee details below.

Why is Gallery Direct Art so safe?

When you shop at Gallery Direct Art you'll be one of millions of customers who have safely shopped across the Yahoo! network without credit card fraud. Gallery Direct Art is part of the Yahoo! Shopping Network and utilizes the Secure Sockets Layer (SSL), an advanced encryption technology. Our Secure Sockets Layer (SSL) software is provided by Yahoo!. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.


Still don't want to use your credit card on the Internet?

No problem! Just call our toll-free number at 1-800-733-1144 and one of our outstanding customer service representatives will be glad to take your order. We also accept faxed orders toll free at 800-830-3640. You can mail us an order using the printable order form.


Guarantee Details:

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, Gallery Direct Art will cover the entire liability for you, up to the full $50. Gallery Direct Art will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Gallery Direct Art while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.


Safe Online Shopping

Shopping at GalleryDirectArt.com .com is safe! All online transactions at Yahoo! are handled with industry-standard SSL encryption. When you enter your credit card number into a Yahoo! order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant. Your card number is only stored for 30 days. If you are not the kind of person who worries about being hit by lightning as you're crossing the street, you probably don't have to worry that your credit card number will be intercepted on the way to a secure Web site. According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions."

We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.

(Return to top)

Delivery Time and Processing:
Your order will Ship Within 2 to 3 weeks. If there is a delay for any reason we will e-mail you, or call you.
Processing Time : 5-10 Business Days. All Framed items are custom made to order- Please Allow extra time - Add 1 week to all Framed Picture orders
Transit (Shipping) Time : Up to 7 Days within the contiguous United States. (Weekends are not counted) 2 weeks to Alaska and Hawaii. We ship via Fed Ex Ground and Fed-Ex home delivery.
Total Delivery Time:2-4 Weeks.
Shipping is available Monday Thru Friday. No Saturday or Sunday Deliveries. Next day air or 2nd day air is not offered. Remember to order early in advance for special occasions, gift purchases, and the holiday season. Please Note: Shipping is F.O.B Paxtonia, PA.

Estimated Delivery Date

Please review the table below for Estimated Delivery Date* of your purchase. Please contact us at sales@gallerydirectart.com if you have any questions.

* Delivery dates are estimates only and can vary due to backorders, order processing delays, payment information, and various shipping delays that may be out of our control. Items such as framed art and mirrors are built to order. Please refer to the specific product page which will show additional information, as some items may require additional shipping time or ship directly from our suppliers. After we receive your order, we will contact you if an item is out of stock. Rush service may be available on select unframed items, call 800-733-1144.

Shipping and Sales Tax Information:
FREE Fed-Ex Ground Shipping on orders over $100 in the continental United States for all orders.(Alaska, Hawaii and International locations, excluded.) Every State is TAX FREE at GalleryDirectArt.com. Where applicable, Gallery Direct Art pays sales tax (PA). We do not charge our customers. Please note that Thomas Kinkade artwork will be shipped with a flat freight charge of $9.99 and that our tax free policy does not apply to Thomas Kinkade artwork.

GalleryDirectArt.com Fully Guarantees that your order will arrive in mint condition. All Items are professionally packed and insured. If you receive an item that has been damaged during shipping, please notify us immediately and we will arrange for a pick-up. All damaged claims must be made with-in 48 hours of receipt of your order.

(Return to top)

Our Return Policy
Our 100% Moneyback guarantee applies to "as shown" framed artwork only.( Most items with a CG prefix only). All other sales are final. All fine art prints, and fine art limited edition prints are non-returnable. All dropshipped merchandise by the manufacturer are non-returnable. Please see below for a complete listing of non-returnable items. We at GalleryDirectArt.com strive to bring the highest quality workmanship at the best price possible. If you are unsatisfied with your order, please contact us immediately and we will promptly take care of the problem to your complete satisfaction.


GalleryDirectArt.com Fully Guarantees that every item we sell will arrive in mint condition. All Items are professionally packed and insured.


With-in 15 Days: An Unconditional "No Questions Asked"refund. Prior return authorization required. Unconditional Moneyback guarantee on framed "as shown" framed items only. All other sales are final.


After 15 days: A 50% restocking fee will be applied to authorized return.


"As Shown" or "Recommended" Framing and Mats only qualify for return :Pre-framed orders that have selected custom mat and frame options and custom framed limited editions are not returnable. Please feel free to call us at 1-800-733-1144, and a sales associate will be happy to help with your selection of custom frames and custom mats. Framed items dropshipped direct from the manufacturer are not returnable. ( This includes all framed decorative mirrors, custom made mirrors, designer framed items, framed stadium sports pictures, framed Disney prints and animation cells, and Canvas Replicas ).


We cannot accept the following returns :Any unframed, custom framed, special order or direct shipped item. (No return on prints, limited edition prints, fine art books, fine art limited edition prints, pre-framed limited edition prints, giclee prints, giclee canvas prints, canvas prints/ rolled or stretched), Sculpture, Framed Canvas, Animation Cels or Designer Framed Art. All Custom Framing (including any framed limited edition print or changes made to "As Shown" pre-framed art). Any opened wallpaper border. Any item direct shipped (indicated in availability on item page) or drop shipped from the manufacturer or publisher. (This includes all Framed Decorative Mirrors, all Custom Made Mirrors, Sculptures, and Framed Items with a prefix of PR or PRT dropshipped from the manufacturer (Please allow for possible frame and molding substitutions on PR "Paragon" items.) Any gift certificate or E-Gifts. Any order returned to us after 30 calendar days or without prior authorization.

Cancelled orders: We have a " No Cancellation Policy". No Cancellations will be accepted. Orders placed with our company, are all custom made, or custom ordered for you. Your Order Is Processed Immediately, and Payment Is Processed Immediately, as to insure you the fastest delivery time possible. All cancellations and unauthorized returns are subject to a 50% restocking fee. Orders cancelled after product is shipped will be subject to shipping charges both ways plus a 50% restocking fee.

Returning Items: All unauthorized returns will be refused at the dock or donated to charity. Customer is responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We suggest that you use a traceable delivery method, such as UPS or Fed-Ex. Customer is responsible for inital and return shipping charges. Please contact us at returns@gallerydirectart.com for return assistance.
(Return to top)